Shipping Policy

At Ecofeen Inc., we aim to provide clear shipping information and dependable delivery. This policy applies to purchases made at Ecofeen.com.

Free Standard Shipping

We offer free standard shipping on all orders to destinations available at checkout. There is no minimum purchase requirement.

Order Processing

Orders generally take 1–3 business days to process before shipment. Processing includes payment verification, order preparation, and packaging.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day.

If an item becomes unavailable, we will contact you with available options, including cancellation and a full refund for the unavailable item.

Estimated Delivery Times

Standard delivery generally takes 5–10 business days after shipment. Including processing, the estimated total time is 6–13 business days from placing your order.

Any different timeframe clearly displayed on the product page or at checkout applies to that purchase.

Delivery estimates may be affected by weather, carrier disruptions, customs processing, holidays, or other circumstances. These estimates do not limit your rights concerning delayed or undelivered orders.

Shipping Destinations

Available shipping destinations are displayed at checkout. If your address is not accepted, please contact us before placing an order.

Products may ship from different fulfillment locations. A product’s availability on our website does not mean it ships from a United States warehouse.

Order Tracking

When your order ships, we will send a shipment confirmation with tracking information when available. Tracking updates may take a few business days to appear in the carrier’s system.

If you cannot locate your shipping confirmation, check your spam or junk folder or contact our support team.

Multiple Packages

Orders containing multiple items may arrive in separate packages and on different dates. We do not charge additional standard shipping fees for split shipments.

Shipping Delays

If we cannot ship within the promised timeframe, we will notify you, provide an updated estimate, and offer cancellation and a prompt refund where required by applicable law. We will obtain your consent to a shipping delay when required.

If your order has shipped but is taking longer than expected, contact us so we can investigate with the carrier and arrange an appropriate resolution.

Shipping Addresses and Changes

Please check your delivery address carefully before completing your purchase, including apartment or unit numbers.

Contact us immediately if you need to correct an address. We will make reasonable efforts to update it before shipment, but changes may not be possible once the order has been dispatched.

If a package is returned because of an incomplete or incorrect address, we will contact you to discuss a refund or reshipment. Any proposed reshipment charge will be disclosed and requires your agreement before proceeding.

Lost or Missing Packages

If tracking shows delivery but you cannot find your package:

• Confirm that the shipping address on your order is correct.

• Check your mailbox, building reception, and any designated delivery areas.

• Ask household members or building staff whether they accepted it.

• Contact us promptly if the package remains missing.

We will investigate with the carrier and provide an appropriate resolution based on the findings and applicable law. A delivery scan alone does not automatically close your claim.

Damaged or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, please contact us promptly. Include your order number and, where possible, photographs of the item, packaging, and shipping label.

Keep the item and packaging until we provide instructions. We will arrange an appropriate remedy under our Refund Policy and applicable law, including any necessary return shipping at no cost to you.

International Duties and Taxes

For deliveries outside the United States, import duties, taxes, or customs fees may apply unless checkout expressly states they are included. These government charges are separate from our free shipping service.

Where applicable, any responsibility for additional import charges will be disclosed before purchase. Customs processing may affect delivery times.

Cancellations and Returns

Contact us as soon as possible if you wish to cancel an order. Cancellation may not be possible after shipment.

Eligible purchases may be returned within 30 days after delivery, subject to our Return and Refund Policy. Please contact us for return instructions before sending merchandise back.

Nothing in this policy limits mandatory consumer rights.

Contact Us

Ecofeen Inc.
Website: https://ecofeen.com
Email: ecofeen@gmail.com
Phone: +1 (929) 325-5342
Business address: 465 East 188 Street, Number 22, Bronx, NY 10458, United States

Customer Service Hours — Eastern Time

• Monday–Friday: 9:00 a.m.–9:00 p.m.

• Saturday: 10:00 a.m.–6:00 p.m.

• Sunday: 10:00 a.m.–4:00 p.m.

Our business address is not an automatic return destination. Contact us for authorization and the correct return address before mailing a package.