Refund policy

Return and Refund Policy

At Ecofeen Inc., we want you to feel confident shopping at Ecofeen.com. We offer a 30-day return window and free return shipping for eligible, approved returns.

30-Day Returns

You may request a return within 30 calendar days after receiving your order.

For change-of-mind returns, items must be unused, unworn, unwashed, and in their original condition, with any original tags, accessories, and packaging included.

These condition requirements do not prevent you from reporting products that are defective, damaged, incorrect, or materially different from their description.

How to Request a Return

Email contact@ourlum.com with:

Your order number.
The name used at checkout.
The item you wish to return.
The reason for your request.
Photographs, where available, if the item is damaged, defective, or incorrect.

After reviewing your request, we will provide return instructions, the correct return address, and a prepaid return label or another prepaid return method for eligible returns.

Please contact us before mailing your return. Do not send merchandise to our business address, the manufacturer, or the address printed on your package unless we specifically instruct you to do so.

Free Return Shipping

Ecofeen covers standard return shipping for eligible, approved returns using the return method we provide. We do not charge restocking fees.

If you arrange your own return shipping without contacting us first, we may be unable to reimburse that expense unless required by law.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us promptly if an item is damaged, defective, incorrect, or missing parts.

Include photographs of the product, packaging, and shipping label where possible. Keep the item and packaging until we provide instructions.

We will review the issue and arrange an appropriate remedy, which may include a replacement, repair, or refund, subject to your rights under applicable law. You will not be responsible for necessary return shipping for an issue caused by us or a defective product.

Our 30-day voluntary return window does not limit statutory rights that may apply for a longer period.

Return Exceptions

Unless an item is faulty, incorrect, materially misdescribed, or otherwise eligible for a remedy under applicable law, we do not accept change-of-mind returns for:

Personalized or custom-made products.
Perishable products.
Sealed hygiene or intimate-use products after their protective seal has been opened.
Products clearly identified as final sale before purchase.
Gift cards, except where redemption or a refund is required by law.

Any product-specific return restrictions will be disclosed before purchase. Sale or discounted items remain eligible unless clearly marked final sale.

Refunds

We will notify you after receiving and inspecting your return and confirm whether your refund has been approved.

Approved refunds will be issued within 10 business days after approval, or sooner where required by law, to the original payment method. Your bank or payment provider may need additional time to post the credit.

For a full approved return, we refund the purchase price and applicable taxes paid for the returned items. For a partial return, the refund reflects the amount actually paid for those items after applicable discounts.

If we decline a return or make any legally permitted deduction, we will explain the reason. We do not issue store credit instead of a refund unless you agree or applicable law permits it.

Refunds Without a Return

In some cases, we may confirm that an item does not need to be returned. Please keep the item until we provide written instructions. Do not discard or send it back before contacting us.

Exchanges

If you would like a different size, color, or model, contact us to check availability. We will explain whether a direct exchange is available or whether you should return the eligible item and place a new order.

Order Cancellations

If cancellation is confirmed, we will refund the amount paid for the canceled items. If the order has already shipped, you may request a return under this policy.

Undelivered Orders

If your order does not arrive, or tracking shows delivery but you cannot locate it, contact us. We will investigate with the carrier and arrange an appropriate resolution. A delivery scan alone does not automatically close your claim.

Your Consumer Rights

This policy provides voluntary return benefits in addition to your rights under applicable law. It does not limit mandatory cancellation rights, warranties, or remedies for faulty, unsafe, incorrect, or misdescribed goods.

Contact Us

Ecofeen Inc.
Website: https://ecofeen.com
Email: ecofeen@gmail.com
Phone: +1 (929) 325-5342

Business address:
465 East 188 Street, Number 22
Bronx, NY 10458
United States

Customer Service Hours — Eastern Time